TERMS OF SALES
The online store of the site www.phender, fr, was set up by the LIF4.0 reprint the world which is the operator of this site. Any order for a product appearing in the online store of the website www.phender.fr requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop. of the website. The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website would in reality have a connection with his professional activity. place by the company LIF4.0 reprint the world (corporate name undergoing change) within the framework of the website mentions the following information:
- Legal notice allowing a precise identification of the company LIF4.0 reprint the world. - Presentation of the essential characteristics of the goods offered - Indication, in Euros of the price of the goods, as well as, if applicable, the delivery costs - Indication the terms of payment, delivery or performance - The existence of a right of withdrawal - The period of validity of the offer or the price - The conditions for terminating the contract when it is indefinite duration or for a period exceeding one year - All of this information is presented in French. The consumer declares to have full legal capacity allowing him to engage under these general conditions.
Article 1: Completeness These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or given by the consumer may be incorporated into these conditions, since these documents would be incompatible with these general conditions. Article 2: Purpose The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company LIF4.0 reprint the world to the consumer. Article 3: Contractual documents This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail. Article 4: Entry into force - duration These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees owed by the company LIF4.0 reprint the world. Article 5: Electronic signature The "two clicks" of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Article 6: Order confirmation The contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, to the address indicated by the consumer in the order form. Article 7: Proof of the transaction The computerized registers, kept in the computer systems of the company LIF4.0 reprint the world under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof. Article 8: Information on the products 8-a: The company LIF4.0 reprint the world presents on its website the products for sale with the necessary characteristics which allow to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes to buy. Our products are reserved for professional use. 8-b: The offers presented by the company LIF4.0 reprint the world are only valid while stocks last.
Article 9: Price The prices are indicated in euros and are only valid on the date of the sending of the order form by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment. Article 10: Payment method To pay for his order, the consumer has his choice of all the payment methods referred to in the order form. The consumer guarantees the company LIF4.0 reprint the world that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company LIF4.0 reprint the world reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. The company LIF4.0 reprint the world reserves the right in particular to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute would be being administered. The company LIF4.0 reprint the world has set up an order verification procedure intended to ensure that no one is using the bank details of another person without their knowledge. As part of this verification, the customer may be asked to send by email to the company LIF4.0 reprint the world a copy of an identity document as well as a proof of address. The order will only be validated after receipt and verification by our services of the parts sent.
Article 11: Availability of products The order will be executed no later than 7 working days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product. Article 12: Terms of delivery The products are delivered to the address indicated by the consumer on the order form (in mainland France).
The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note, as well as to the company, within 48 hours. , upon request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. we mainly work with Colissimo Monitoring (La Poste). As soon as we send it, you will immediately receive an information email.
In case of absence, the package can be dropped off at a relay point, generally close to your delivery address. Certain carriers reserve the right to drop the package at a relay point, even if you are present at your home.
In the event that the parcel is returned to the company LIF4.0 reprint the world, for example, if the customer does not collect their parcel from a relay point, the latter will have to pay the shipping costs for the reshipment of their parcel. . SHIPPING COSTS The shipping costs vary according to the weight of the packages and your delivery address. The company LIF4.0 reprint the world is not responsible for the reimbursement of shipping costs, not being responsible for late delivery (reason for which shipping costs can be claimed). LA POSTE / GLS / TNT
To reduce transport costs as much as possible, all products of small or medium size are sent by a Colissimo Monitoring service. In addition to being economical, this service delivers in 48 / 72H throughout France and offers you the possibility of recovering the products ordered at your post office near the delivery address in the event of absence from the place of delivery. initial when presenting the factor. Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your letterbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Monitoring is a very reliable service. However, it is possible, as in any expedition, that there is a delay in delivery or that the product gets lost. In the event of a delay in delivery compared to the date we indicated to you in the dispatch email, we ask you to notify us of this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately re-routed to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we return a replacement product to you, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the loss of the carrier. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting a complementary check concerning this price difference. We decline any responsibility as for the extension of the delivery times because of the conveyor, in particular in the event of loss of the products or of strike.
Article 13: Delivery problems due to the carrier Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the client's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by email or by simple letter to our customer service:
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Article 14: Delivery errors- 14-a: The consumer must formulate with the company LIF4.0 reprint the world on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-conformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint formulated beyond this period will be rejected. - 14-b: The formulation of this complaint with the company LIF4.0 reprint the world can be made: - by connecting to our site in the "My Account" section, then "Contact customer service" where you can ask us your question by specifying the order reference. - 14-c: Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken account and release the company LIF4.0 reprint the world from any responsibility towards the consumer. - 14-d: Upon receipt of the complaint, the company LIF4.0 reprint the world undertakes to answer you from the after-sales service as soon as possible in order to find an appropriate solution. be returned to the company LIF4.0 reprint the world in its entirety and in its original packaging, by registered Colissimo, to the following address:
LIF4.0 reprint the world
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To be accepted, any return must be reported in advance to the Customer Service of the company LIF4.0 reprint the world. The shipping costs are the responsibility of the company LIF4.0 reprint the world, except in the event that the returned product does not correspond to the original declaration made by the consumer in the return slip. . Article 16: Right of withdrawal and Cancellation of order The consumer has a period of 30 working days to return, at his expense, products that do not suit him (except products made to order). This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. Any return must be reported in advance to the Customer Service of the company LIF4.0 reprint the world.
- by connecting to our site in the "My account / My orders" section. The product must be returned (after validation of your return request) by Colissimo Recommended to LIF4.0 reprint the world The products must not have been unsealed, so that the consumer can benefit from the right of withdrawal. their set, in their original packaging, complete and intact, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded. Any product damaged during return transport, a credit for the amount of the products will be sent to the buyer. No reimbursement can take place.
Products with a guarantee strip cannot be taken back if this guarantee strip has been opened, cut or torn. In the event that LIF4.0 takes over the world accepts the return of goods beyond the 30 working days provided for by law, a credit for the amount of the products will be sent to the buyer. No reimbursement can take place.
The return costs are the responsibility of the buyer.
In case of exercise of the right of withdrawal, the company LIF4.0 reprint the world will make every effort to reimburse the consumer within 15 days. However, taking into account the technical nature of the products sold, this period may be extended to 30 days, in particular when the product needs a technical check (see products that must be tested beforehand). The consumer will then be reimbursed by credit from his bank account (secure transaction) in case of payment by credit card, via Paypal in case of payment by Paypal or by check in other cases. A RIB may be requested in the event of a refund following a payment in several installments without charge or if the card expires.
Please note that for any order in preparation, cancellation is not possible. You can then either refuse your package on delivery, return costs will then be deducted from your refund or use your legal withdrawal period (article 16 of our GTC).
A flat rate of € 8 including tax (eight euros) as management costs will be invoiced to the customer, in the context of an order cancellation of less than 24 hours.
Article 18: Force majeure Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonable efforts possible. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then approach each other, within a period of one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers. Article 19: Partial non-validation If one or more provisions of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the others stipulations will retain all their force and scope. Article 20: Non-waiver The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver. to the obligation in question. Article 21: Title In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent. Article 22: Secure payment The merchant agrees with you, visitors and customers of our site, in order to guarantee the confidentiality of the personal information that you provide to us. This means: - Volatile nature of the data collected on the Merchant's site - Protection personal data - Transaction security - Security certificate Company identification summary table LIF4.0 reprint the world We are committed to you, visitors and customers of our site, in order to guarantee the confidentiality of the personal information that you provide to us : Volatile nature of the data collected on the Merchant's site In order to process your order, we must be able to know and memorize some of the parameters communicated to us by your computer: we must know who you are as well as the products that you are buying. Cookies are programs used for this sole purpose: to memorize the time of your visit, your identity (known through your username and password) and the contents of your shopping cart as you fill it. Once your shopping is finished, this information is automatically erased, our "cookies" being what we call "volatile cookies". So no worries. Protection of personal data As a merchant site, the merchant collects a certain amount of information necessary to process orders. The merchant treats all this information with the utmost confidentiality. The automated processing of personal information on the merchant's site has been declared to the National Commission for Computing and Liberties under the number CNIL N °. Security of transactions Payment by credit card is provided by agricultural credit, recognized for its reliability in Internet transactions. The transaction between you and agricultural credit is encrypted (SSL). You can verify that you are not consulting a counterfeit. All you have to do is check that the information above corresponds to the security certificate that you can display:
- With Netscape: click on the blue key or the golden padlock located at the bottom left of the browser. A window appears: choose to display the information of the page (show document info or Open Page Info). You will then see the name of the operator of the website with the name of the server and the location of the head office (on the left), accompanied by the contact details of the authority which verified this information (on the right). - With Explorer: in the window, click on the right mouse button, choose property (properties) and click on security (security) or certificate (Certificates). You will then see the name of the operator of the website with the name of the server and the location of the head office (at the top), accompanied by the contact details of the authority which verified this information (below). - With IE5 it must go to Details and click on Subject to display the information
If you can't find the little golden padlock or the golden key, you are not in secure mode. Therefore, you cannot verify the origin of the page. It can be a forgery. The banking information that you give, encrypted on your own computer, will never circulate unencrypted on the Internet. No bank card number is stored at the merchant or temporarily the time of verification and entry of the code in the TPE. Security certificate In order to best guarantee the security within our site and the confidentiality of the information circulating there, we have implemented a security certificate allowing you to verify that the connection with the site on which you are is perfectly reliable. This certificate appears in a small window on the site. By clicking on logo, you have access to a set of information allowing you to identify us. You can also click on the padlock appearing at the base of your browser, it will allow you to know exactly the characteristics of this certificate. Article 23: Applicable law These general conditions are subject to French law. This is the case for the substantive rules as for the formal rules. In the event of a dispute or complaint, the consumer will first contact the company LIF4.0 reprint the world to obtain an amicable solution. In a second step and in the event of recourse, the consumer can file a complaint with his payment organization, via his dedicated dialog box. Article 24: Computing and Freedoms The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company TECHN'ECAR (company name in the process of change) intervening in the framework of LIF4.0 reprint the world write to the company LIF4.0 reprint the world whose contact details are in the confidentiality charter appearing as part of the website, to oppose such communication, or to exercise its rights of access, rectification to with regard to the information concerning him and appearing in the files of the company LIF4.0 reprint the world, under the conditions provided for by the law of January 6, 1978.
Article 25: Discount code & Promotion The company LIF4.0 reprint the world may be required to offer discounts in the form of discount coupons to its customers for any reason whatsoever (free shipping, commercial discounts etc. ), which can be used on the websites published by the company LIF4.0 reprint the world. Any use of a discount voucher during an order must be subject to a written agreement from the marketing department of LIF4.0 reprint the world to the customer. Without this written agreement, the company LIF4.0 reprint the world reserves the right to proceed with a full or partial refund of the order.
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